Privacy Policy
This Privacy Policy explains how Audori Conversational AI collects, uses, protects, and handles information when businesses and their users interact with our AI agents across websites, phone calls, and related communication channels.
Last updated: June 21, 2026
1. Information We Collect
Audori may collect information that you provide directly, such as your name, email address, phone number, company details, website URL, demo request details, and messages submitted through our forms or AI chat experiences. When Audori is configured for calls, support, lead qualification, appointment booking, or website assistance, conversation details may also be processed so the AI can respond appropriately and complete the requested task.
2. Information Collected Automatically
We may collect technical and usage information such as browser type, device information, pages visited, interaction timestamps, referral source, IP address, and performance data. This helps us keep Audori secure, improve reliability, understand usage, and maintain the quality of our conversational AI services.
3. How We Use Information
We use collected information to provide and improve Audori, respond to inquiries, process demo requests, deliver AI-powered conversations, route or summarize customer requests, personalize support, troubleshoot issues, prevent abuse, and communicate with customers about our services. We do not sell personal information.
4. Conversational AI Data
Audori may process chat messages, call transcripts, call metadata, form submissions, and other conversation content depending on how a customer configures the service. This data is used to understand requests, generate responses, complete workflows, and provide reporting or handoff details to the business using Audori.
5. Data Sharing
We may share information with trusted service providers who help us operate hosting, analytics, communications, security, payment, database, and AI infrastructure. These providers are authorized to use information only as needed to support Audori. We may also disclose information when required by law, to protect our rights, or to prevent fraud, abuse, or security incidents.
6. Data Security
Audori uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No online service can guarantee absolute security, but we work to keep our systems and customer data protected.
7. Data Retention
We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary based on customer settings, service configuration, and applicable requirements.
8. Cookies and Tracking Technologies
Audori and our website may use cookies, analytics tools, and similar technologies to operate the site, remember preferences, understand traffic, improve user experience, and measure service performance. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
9. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also request that we update or remove information submitted through Audori. We will respond to privacy requests as required by applicable law.
10. Children's Privacy
Audori is intended for business use and is not directed to children. We do not knowingly collect personal information from children where parental consent is required. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with a revised date.
12. Contact Us
If you have questions about this Privacy Policy or how Audori handles information, please contact us through the contact form on this website.
